We hope you love your purchase from Chasing Case! If you change your mind or would like to exchange your purchase, you may return them for a store credit under the below guidelines.
- Returns must be sent back within 14 days of delivery
- Items must be returned in original condition with tags still intact
- Store credits are valid for 3 years and cannot be redeemed for cash
- Store credits are issued as a gift voucher via the order email
- The cost of return shipping is at the customer expense
- Returns are processed within 5 working days of being received
- Items from our sale section are final and cannot be returned unless deemed faulty
- We only accept items that have been lodged via our online returns portal
Prefer an exchange? We recommend returning the item/s for a store credit and then re-purchasing the replacement item/s of your choice when the store credit is received. Please email us at firstname.lastname@example.org if you have any questions about processing an exchange.
To process a return, please visit our returns portal and submit an online return request. Once submitted, you will receive an approval email for your return including your returns authorisation number and further instructions on how to send your return.
Sale items are final and cannot be returned unless deemed faulty. If there is a major fault with your item, we will be more than happy to find a solution in line with Australian Consumer Law.
Once received, all returns are processed within 5 working days. We will contact you via email once your return parcel has been received by our warehouse and again when the store credit has been processed.
Items must be returned in original condition with tags still intact. For hygiene reasons - earrings, hats and hair accessories cannot be returned.
The cost of return shipping is at the customer’s expense. We strongly suggest you send your returns using a traceable method. Unfortunately, without the items we cannot issue a return.
We reserve the right to refuse a returned item if the items do not comply with our returns policy. Items that do not comply with our returns policy will be returned to the customer. This includes items that have not been lodged through our returns portal prior to being sent back.
Issue with your order?
Every effort is made to ensure that the items shipped to you are in pristine condition. In the unlikely event you receive incorrect, damaged or faulty items please contact us via email at email@example.com. Please include a your order number and a picture of the deemed fault.