Within Australia, we currently offer free standard shipping on all orders. Should you need your parcel to arrive faster there is the option to upgrade to express delivery at the checkout. The cost to upgrade to express delivery is $3 per order.
Our aim is to get your purchases to you as quickly as possible. All orders placed before 12:00pm AEST on Monday – Friday will be dispatched on the same day. Any orders placed after 12:00pm AEST or on weekends will be dispatched on the next business day. Orders may take an additional 1-2 days to be dispatched during special promotions and clearance sales.
We use Australia Post for domestic deliveries. Please allow 2 or more days for standard domestic delivery. You can track your order with a tracking number that will be emailed to you once your order has been lodged with a courier service.
To limit contact when delivering orders, Australia Post are now defaulting deliveries to authority to leave where possible and will not be requesting a physical signature from the customer/receiver. We strongly recommend that you have your order delivered to an address where someone is available to receive the order (such as a work address). For Australia Post updates please click here.
Pre-orders will receive a confirmation email when the pre-order has been dispatched. Please note if you order an in stock item/s with your pre-order these will be shipped together when your pre-order arrives. If you would like your in-stock item to be dispatched earlier we recommend placing a separate order.
Chasing Case cannot be held liable for postage delays, lost of damaged goods that might occur by postage couriers or any person(s) that handle goods once they leave our premises.
We currently ship to New Zealand, Canada, United States and United Kingdom.
We charge a flat rate of $15.00 per order for international shipping. Delivery is estimated at between 3 – 5 working days for New Zealand and 5 – 12 working days for Canada, United States and United Kingdom. You can track your order with a tracking number that will be emailed to you once your items have been dispatched.
All our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders.
All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase. Chasing Case does not provide refunds for these costs.