Lola Scarf - Animal Print

Within Australia, we currently offer free standard shipping on all orders over $120. Any orders under $120 will be charged a flat rate shipping fee of $9 which is applied to your order at the checkout. Should you need your parcel to arrive faster there is the option to upgrade to express delivery at the checkout. The cost to upgrade to express delivery is $4 per order.

Our aim is to get your purchases to you as quickly as possible. All orders placed before 12:00pm AEST on Monday – Friday will be dispatched on the same day. Any orders placed after 12:00pm AEST or on weekends will be dispatched on the next business day. Orders may take an additional 1-2 days to be dispatched during special promotions and clearance sales.

We use Australia Post for domestic deliveries. Please allow 2 or more days for standard domestic delivery. You can track your order with a tracking number that will be emailed to you once your order has been lodged with a courier service.

To limit contact when delivering orders, Australia Post are now defaulting deliveries to authority to leave where possible and will not be requesting a physical signature from the customer/receiver. We strongly recommend that you have your order delivered to an address where someone is available to receive the order (such as a work address). For Australia Post updates please click here.

Pre-orders will receive a confirmation email when the pre-order has been dispatched. Please note if you order an in stock item/s with your pre-order these will be shipped together when your pre-order arrives. If you would like your in-stock item to be dispatched earlier we recommend placing a separate order. 

Chasing Case cannot be held liable for postage delays, lost of damaged goods that might occur by postage couriers or any person(s) that handle goods once they leave our premises.

International Orders

We are currently shipping to New Zealand and charge a flat rate of $15.00 per order for international shipping. Delivery is estimated at between 3 – 5 working days. You can track your order with a tracking number that will be emailed to you once your items have been dispatched.

All our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders.

All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase. Chasing Case does not provide refunds for these costs.

We hope you love your purchase from Chasing Case! If you change your mind or would like to exchange your purchase, you may return them for a store credit under the below guidelines.

• Returns must be sent back within 14 days of delivery
• Items must be returned in original condition with tags still intact
• Store credits are valid for 6 months and cannot be redeemed for cash
• Store credits are issued as a gift voucher via the order email
• The cost of return shipping is at the customer expense
• Returns are processed within 5 working days of being received
• Items from our sale section are final and cannot be returned unless deemed faulty
• We only accept items that have been lodged via our online returns portal

Prefer an exchange? We recommend returning the item/s for a store credit and then re-purchasing the replacement item/s of your choice when the store credit is received. Please email us at hello@chasingcase.com.au if you have any questions about processing an exchange.

To process a return, please visit our returns portal and submit an online return request. Once submitted, you will receive an approval email for your return including your returns authorisation number and further instructions on how to send your return.

Sale items are final and cannot be returned unless deemed faulty. If there is a major fault with your item, we will be more than happy to find a solution in line with Australian Consumer Law.

Once received, all returns are processed within 5 working days. We will contact you via email once your return parcel has been received by our warehouse and again when the store credit has been processed.

Items must be returned in original condition with tags still intact. For hygiene reasons - earrings, hats and hair accessories cannot be returned.

The cost of return shipping is at the customer’s expense. We strongly suggest you send your returns using a traceable method. Unfortunately, without the items we cannot issue a return.

We reserve the right to refuse a returned item if the items do not comply with our returns policy. Items that do not comply with our returns policy will be returned to the customer. This includes items that have not been lodged through our returns portal prior to being sent back.

Issue with your order?

Every effort is made to ensure that the items shipped to you are in pristine condition. In the unlikely event you receive incorrect, damaged or faulty items please contact us via email at hello@chasingcase.com.au. Please include a your order number and a picture of the deemed fault.