Returns

If you’re not 100% satisfied with any full priced items you purchased, you may return them within 30 days of delivery. We will happily offer an exchange or store credit.

Returns Process

  • Step One: Complete the returns and exchanges form (click here) or contact us at info@chasingcase.com.au
  • Step Two: Return the parcel to Chasing Case at PO Box 321 Woonona NSW 2517. We strongly suggest you send your returns using a traceable method. Items must be returned in original condition with tags still intact.
  • Step Three: We will contact you via email once your return parcel has been processed. Once received, all returns and exchanges will be processed within 5 working days

Unfortunately we can’t guarantee that your size will be in stock when we receive your return and in this case we will issue you with a store credit.

The cost of return shipping is at the customer’s expense. PayPal may refund your return shipping costs on eligible PayPal purchases. See PayPal for more information on refunded returns. Unfortunately without the items we cannot issue an exchange or store credit.

Every effort is made to ensure that the items shipped to you are in pristine condition. In the unlikely event you receive incorrect, damaged or faulty items please contact us via email at info@chasingcase.com.au.

Please note that store credit or exchanges are not offered for sale items. Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind in regards to colour, size and fit.

We reserve the right to refuse a returned item if the items do not comply with our returns policy. Items that do not comply with our returns policy will be returned to the customer.

Subscribe