Returns

If you are not 100% satisfied with any full priced items you have purchased, you may return them within 30 days of delivery and under the below guidelines.

  • We happily offer a refund or store credit for full priced items
  • Items must be sent back within 30 days of receiving your items
  • Refunds will be processed via the original payment method
  • Store credits are valid for 30 days and cannot be redeemed for cash
  • Items must be returned in original condition with tags still intact
  • The cost of return shipping is at the customer expense
  • Once received all returns will be processed within 5 working days
  • All sale items are final and cannot be returned

To process a return, please visit our returns portal and submit an online return request. Once submitted, you will receive an approval email for your return including your return number and further instructions on how to send your return.

Please note, we are unable to offer exchanges. This is because we are a small business and do not hold large quantities of stock. To avoid the disappointment of missing out of your preferred item/s we recommend either re-purchasing your preferred item immediately and sending your original item back for a refund. Or requesting a store credit to repurchase your preferred item/s later.

Sale items are final and cannot be returned if you change your mind. This includes a change of mind in regards to colour, size and fit.

Once received, all returns are processed within 5 working days. We will contact you via email once your return parcel has been processed.

Items must be returned in original condition with tags still intact. For hygiene reasons - earrings, hats and hair accessories cannot be returned.

The cost of return shipping is at the customer’s expense. We strongly suggest you send your returns using a traceable method. Unfortunately, without the items we cannot issue a return.

We reserve the right to refuse a returned item if the items do not comply with our returns policy. Items that do not comply with our returns policy will be returned to the customer.

Issue with your order?

Every effort is made to ensure that the items shipped to you are in pristine condition. In the unlikely event you receive incorrect, damaged or faulty items please contact us via email at info@chasingcase.com.au.