Shipping

Within Australia, we happily offer free shipping on all orders over $49. Any orders under $49 will be charged a flat rate shipping fee of $7 which is applied to your order at the checkout. Should you need your parcel to arrive faster there is the option to upgrade to express delivery at the checkout. The cost to upgrade to express delivery is $3 per order.

Our aim is to get your purchases to you as quickly as possible. All orders placed before 12:00pm AEST on Monday – Friday will be dispatched on the same day. Any orders placed after 12:00pm AEST or on weekends will be dispatched on the next business day.

We use either Fastway, Couriers Please or Australia Post for deliveries. In general, delivery is within 2 business days for metro customers and up to 5 business days for regional customers. You can track your order with a tracking number that will be emailed to you once your order has been lodged with a courier service.

Please note, all orders are shipped with Authority To Leave if no-one is home at the time of delivery. We strongly recommend that you have your order delivered to an address where someone is available to receive the order (such as a work address). Please let us know in the order notes if you do not want your order to be shipped with an Authority To Leave.

Chasing Case cannot be held liable for any parcels that are lost or stolen as a result of leaving your parcel unattended or due to specific delivery instructions left for the carrier.

 Delivery Method

Dispatch

Timeframe

Tracking

Express

Fastway, Couriers Please or Australia Post

Same business day for orders received by 12pm AEST

Metro is up to 2 business days and regional is up to 5 business days

Yes

There is an option to upgrade to express delivery for $3 per order

 

International Orders

We currently ship to New Zealand, Canada, United States and United Kingdom.

We charge a flat rate of $15.00 per order for international shipping. Delivery is estimated at between 3 – 5 working days for New Zealand and 5 – 12 working days for Canada, United States and United Kingdom. You can track your order with a tracking number that will be emailed to you once your items have been dispatched.

All our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders.

All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase. Chasing Case does not provide refunds for these costs.

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