Shipping

 

Within Australia, we happily offer free shipping on all orders over $49. Any orders under $49 will be charged a flat rate shipping fee of $7 which is applied to your order at the checkout.

Our aim is to get your purchases to you as quickly as possible. All orders placed before 12:00pm AEST on Monday – Friday will be dispatched on the same day. Any orders placed after 12:00pm AEST or on weekends will be dispatched on the next business day.

Should you need your parcel to arrive faster there is the option to upgrade to express post at the checkout. The cost to upgrade to express shipping is $3 per order.

We use either Fastway, Couriers Please and Australia Post for our deliveries. In general, delivery is within 2 business days for metro customers and up to 5 business days for regional customers. You can track your order with a tracking number that will be emailed to you once your order has been lodged with the courier service.

Please note that Chasing Case cannot be held liable for any parcels that are lost or stolen as a result of opting to leave your parcel unattended or due to specific delivery instructions left for the carrier.

 

 Delivery Method Dispatch Timeframe Tracking Express
Fastway, Couriers Please or Australia Post Same business day for orders received by 12pm AEST Metro is up to 2 business days and regional is up to 5 business days Yes There is an option to upgrade to express shipping for $3 per order

 

International Orders

We currently ship to New Zealand, Canada, United States and United Kingdom.

We charge a flat rate of $15.00 per order for international shipping. Delivery is estimated at between 3 – 5 working days for New Zealand and 5 – 12 working days for Canada, United States and United Kingdom. You can track your order with a tracking number that will be emailed to you once your items have been dispatched.

All our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders.

All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase. Chasing Case does not provide refunds for these costs.

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